![]() ![]() She spent three hours at the airport trying to get a new flight after the Southwest website and app failed. Maya Polon was one of the few Southwest customers to make it out of the Hollywood Burbank Airport on Monday after her original flight on Sunday was canceled twice. Including Southwest and all other airlines, there were at least 90 canceled flights and at least 51 delayed flights Monday at San Diego International Airport, representing about 42% of all flights on the busy travel day, according to FlightAware. The majority of all Southwest Airlines flights scheduled to arrive in San Diego, with the exception of one plane coming from Honolulu, were also canceled, according to the San Diego International Airport’s website. “As much as people want to be with family and friends, I’d always want to err on the side of safety and caution.”Īll Southwest Airlines flights out of San Diego were canceled late Monday afternoon. “It’s really unfortunate a once-in-a-generation type of storm happened to hit during the biggest travel day of the year,” he said. “You could definitely tell people who were standing in the line waiting to talk to flight attendants were annoyed, frustrated, stressed, disappointed with what was happening,” said Silver, who flies frequently for his job in tech sales.Īnd while he recognized that other travelers had a much harder time than he did, he said he also understood why some airlines were declining to fly if it wasn’t safe to do so. He said he was shocked by the delirious scene that awaited him once he got off the plane, saying he had never seen San Diego airport that busy before. But upon arriving in San Diego, he and the other passengers were forced to sit on the tarmac for about an hour because no gates were available at which the plane could #sandiego #sandiegoairprot #southwestairlines #fyp ♬ Oh No - Kreepa Fortunately, he said, his flight was delayed for only about 20 minutes leaving Sacramento. Randy Silver, 29, said he recorded the video on Christmas Day, after arriving from Sacramento, where he had spent the holidays with his girlfriend’s family. 8 hour line to speak to Southwest attendants.” The caption read, “San Diego Airport is WILDDD. ![]() ![]() On Sunday, Southwest Chief Executive Bob Jordan told company employees in a message that it might take a few more days to get back on track, the Wall Street Journal reported.Īs the delays and cancellations piled up, call times to the airline’s customer service lines were on average more than two hours, with some callers having to wait as long as four hours to speak with a representative, the company said.Ī TikTok user’s post showed a video of a terminal at San Diego International Airport teeming with passengers waiting to speak with Southwest representatives. ![]() “On the other side of this, we’ll work to make things right for those we’ve let down, including our employees,” Southwest said.īut the president of the union that represents the company’s flight attendants told the Dallas Morning News that the “complete and utter chaos” wasn’t due to a lack of staffing, but rather to Southwest’s “archaic, outdated systems.” The company said it was working to re-position flight crews in order to “return to normal reliability,” but signaled that flights could continue to see changes through the New Year’s holiday. The Dallas-based airline said it was “fully staffed and prepared” for the holiday weekend, but that “operational conditions” caused by the inclement weather sweeping most of the country “forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity.” The National Weather Service predicts rainfall and strong winds starting Tuesday and lasting through Wednesday in the Los Angeles area. California Rainstorms to bring ‘drastic change’ to Southern California ![]()
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